Review Management
The review score is the 3rd most used filter on Booking.com after price and location.​​ According to research conducted by TripAdvisor, it was found that 93% of travelers choose to book their accommodation online only after reading reviews on Online Travel Agencies (OTAs).​ TripAdvisor found that properties that respond to guest reviews are 21% more likely to receive a booking. This indicates that guests appreciate when hosts actively engage and address feedback.
Reviews Are Your Most Valuable Asset
We help you enhance your guest experience by analyzing reviews and improving key areas based on feedback. Additionally, we build and optimize your property page to set the right expectations, ensuring clear information that attracts bookings and improves ratings.
Response to Reviews
We view responding to reviews not just as courtesy to the guest who left it, but as an opportunity to demonstrate dedication to customer service and build trust with future guests, ultimately leading to more bookings.​
Improvement Tool
We use guest reviews to continuously improve our listings and communication. Feedback clarifies expectations and enhances the guest experience. By addressing concerns and highlighting strengths, we refine property descriptions and photos, ensuring a positive experience. This boosts satisfaction, leading to better reviews and higher booking rates.​
Comprehensive Report
We generate a comprehensive report based on all guest reviews, identifying common issues and patterns. This serves as a valuable tool for making targeted improvements, ensuring a better guest experience, better review score and enhancing overall property performance.​
Boost Future Bookings: Engage with Guests by Responding to Reviews and Show Potential Visitors You Value Their Feedback!