In-Stay Support

40% of consumers expect an answer within 1 hour and 79% an answer within 24 hours. Online Travel Agencies reward hosts with higher visibility if they respond to guest questions within an hour, showing a direct correlation between response efficiency and ranking. Faster response times improve conversion rates, and lead to better guest experiences, which ultimately results in more bookings and better reviews.

Great Customer Service leads to Great Success

We offer consistent, attentive support during the guest’s stay. This includes being available to answer questions, provide local recommendations, or address any issues that may arise (e.g., maintenance requests, internet problems, etc.)

Proactive Communication

We check in with the guest partway through their stay to ensure everything is going well. This proactive approach shows care and allows you to address concerns before they become complaints.

Handling Issues Efficiently

If problems arise during the stay, resolving them quickly and effectively is crucial - by apologizing for any inconvenience, providing solutions, and following up to ensure the guest is satisfied with the outcome.

Relax and Reap the Rewards: With Optimiserentals handling in-stay support, you’ll save time and ensure your guests receive exceptional service. From answering questions to addressing maintenance issues, we take care of it all—so you can focus on growing your business!