Guest Communication
Pre booking questions could lead to a reservation. ​Booker questions could minimize cancellations​. In both cases the response time is crucial, a survey indicates that:​ 40% of consumers expect an answer within 1 hour ​and ​79% an answer within 24 hours.​ The faster the better​​​​.
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Clear, concise and in timely manner
optimiserentals has developed a clear and concise communication strategy in order to deliver great guest experience, increase loyalty and direct bookings, minimize cancellations and save time.​
Pre-Booking Questions
We answer guest inquiries promptly, as response time can affect booking conversion rates. Responding within an hour significantly increases the likelihood of securing a booking.​
Pre-Arrival questions
Pre-arrival questions are an essential part of guest communication because they help clarify expectations, build trust, prevent potential issues, and improve overall guest satisfaction. We respond to these questions promptly and thoroughly to enhance the guest experience but also reduce the likelihood of problems during their stay, leading to better reviews and long-term loyalty.​
Stay Info for Guests
After a booking is confirmed, ​we provide clear, customized check-in instructions and pre-arrival messages, including recommendations for destination services, dining options, airport transfers, and more. Our main goal is to ensure a seamless and stress-free journey for our guests from start to finish.
Clear Communication, Happy Guests: Optimiserentals Boosts Loyalty and Direct Bookings While Reducing Cancellations!